Zain Ismail

Principal Transformation Strategist | Henry Ford Health System

Zain Ismail
My story

I’m a health innovator, connector and entrepreneur, with experience leading innovation in both Canadian and American health systems.

My goal is to humanize the health system through innovation, drawing on my background and affinity for hospitality and customer service, I’m working to implement innovative practices into the health system as a way to improve the patient experience and deliver value.

how I got started

I got started in my career largely through my interest in hospitality and service. I knew I wanted to help people in a meaningful way. My first healthcare gig was actually in qualitative research at the Ivey Center for Health Innovation, and I eventually transitioned into healthcare operations starting in a small rural community hospital.

What I love most about working in Southeast Michigan

What I love most about working in Southeast Michigan is it’s proximity to another country (Canada). We have such a unique opportunity to collaborate across our border especially in the healthcare sector. International borders should not be barriers to innovation or access to world-class healthcare.

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